Customer Service Advisor

Company Description

Our client is a dynamic and fast-growing manufacturing company based in North Liverpool, renowned for their commitment to innovation, growth, and providing outstanding customer experiences. With a friendly and supportive team culture, they are passionate about delivering excellence while fostering an environment where employees can grow and thrive.

Our client is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. Committed to providing a culture and environment where everyone can thrive. Understand and celebrating that no colleague is the same. 

Job Overview

We’re looking for a motivated and customer-focused Customer Service Advisor to join their dedicated team. In this role, you’ll be at the heart of the business, supporting customers and ensuring their needs are met with efficiency and professionalism. This is an exciting opportunity to be part of a company where your contributions directly impact their success and growth.

Key Responsibilities 

• Deliver exceptional customer service via phone, email, and other communication channels.
• Build and maintain strong relationships with customers, ensuring their queries are resolved promptly.
• Coordinate with internal teams to manage orders, deliveries, and customer requests effectively.
• Identify opportunities to enhance customer satisfaction and improve processes.
• Maintain accurate customer records and ensure compliance with company procedures.